Cancellation & Refund Policy

How it works

Your refund depends on how far ahead of the session you cancel:

• •24+ hours before the session: Full refund.
• •Between 2 and 24 hours before: Refund minus a Rs 500 cancellation fee.
• •Less than 2 hours before: Usually no refund.
• •If we cancel your session (any time): Full refund.

Refunds go back to your original payment method (the card, UPI, or account you paid with) by default. Late-cancellation refunds are reviewed by your therapist and confirmed case by case.

Booked with a session package?

The same timing applies to your session credit: it’s returned to your package when you cancel 2+ hours ahead, and forfeited only for a last-minute (under 2 hours) cancellation. No money changes hands either way.

Sessions left unscheduled

If a session you have paid for does not go ahead and no new date is set, you have 30 days from the original session date to either book a new time or ask for a refund. After that the session can no longer be rebooked or refunded. This applies however the session came to be left open, whether it was cancelled, postponed, or simply never given a new time.

We will tell you the date this runs to when the session is put on hold, and you can see it on the session in the app. Ask us if you need longer and we can extend it.

Sessions bought as part of a package run to their own expiry date instead, which is shown on the package.

How to cancel or reschedule

Open the session in the app and choose Cancel or Reschedule, or message your therapist.